Role Title: Shop Manager Team: Operations Department: UK Retail Reporting Relationship: District Manager Location: Aldgate, City of London Shop Manager Who you are: As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. You ensure that the experience for every customer who walks in to a Paddy Power shop is memorable, tailoring the service you give to meet the needs of each individual customer. You will have excellent technical knowledge of how to run a retail shop, and will bring thoughts and ideas to the table on how to make the operation run even better! The Job: Speak with the local community and competitors to better understand their customers and gain local market insights. Build strong and lasting relationships with customers and create a fun environment which punters love and repeatedly come back to. Ensure you have the best shop team, providing clear guidance and feedback to get them working to a high standard together. Ensure the shop complies with its Think 21 and Responsible Gambling commitments. Gather customer feedback and comments by speaking to them about their experiences in shop. Deal with tough, emotional situations in a calm and professional manner, role modelling this behaviour to others. Actively encourage your colleagues to share ideas on how things can be done better, quicker and easier. Remain curious and always learn from your mistakes, eager to find ways to improve yourself, your team and the shop. What you’ll get: Other than just being able to say you work for one of the most fun and distinctive brands in Europe, you will get: Up to £22,000-25,000 per annum Bonus scheme of up to £2250 every 6 months dependent on personal and shop performance 28 days paid holiday (pro rata) Progression and development opportunities in a huge international company Defined Contribution Pension scheme Performance based incentives such as paid holidays, vouchers, shop teams dinners and much much more! Interested? Apply today for more information and see if you have what it takes to work for one of the UK’s top Bookmakers! Paddy Power Betfair plc is an international sports betting and gaming operator, with a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of operations across Europe including Romania, Portugal and Malta. We operate five sports betting and gaming brands; Paddy Power, Betfair, Sportsbet, FanDuel and TVG. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide. Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.