Holidays Operation Assistant

Summary What makes a stay in a National Trust holiday cottage that extra bit special? There’s the dramatic location and the glorious scenery. There’s the getting-away-from-the-hustle-and-bustle feeling too. But for lots of our guests, it’s the thoughtful home-from-home touches. Like the fire you’ve prepared for them, to the biscuits and milk you’ve left out in case they’re peckish or craving a cup of tea. Please note that the normal working day in the summer is a Friday, however flexibility to work other days, particularly outside of the summer months, is essential due to short breaks and late bookings. For an informal chat about the role please contact Jo Cox onor Jane Pattemore on What it’s like to work here The gorgeous Cornish countryside is right on your doorstep when you stay at our holiday cottages at Triggabrowne. There is a network of local footpaths taking in creeks, cliffs, woodland and open country waiting to be explored. The tithe map of Triggabrowne from around 1840 shows a settlement consisting of a farm house, cattle yard and house, as well as a barn, rickyard and orchard. The buildings on the old farming settlement were restored into holiday cottages after becoming derelict when they were no longer needed for farming. Fortescue has 3 bedrooms, sleeping 6 people, and a living room on the first floor, maximizing the farmland views. To find out more about the holiday cottage visit – -cornwall What you’ll be doing It’s the details that make you such a brilliant Holidays Operation Assistant. On change-over days, you’ll make sure that everything’s clean and ready for our guests to arrive. This will include making sure beds are made, the laundry’s fresh and that the property is stocked up with fresh milk and flowers. We’d also like you to keep an eye out for any repairs or odd jobs that need doing. You’ll also be on hand to provide a warm welcome to our visitors and to respond to any questions or queries they may have during their stay. Please also read the full role profile, attached to this advert. Who we’re looking for Our team believe that people deserve more than just ‘good service’ but an amazing experience they’ll never forget, and we’re looking for like-minded people to join us. To be part of our successful team, you will need to; Have good customer service skills Be enthusiastic and hardworking, taking real pride in your work Have the ability to communicate with customers in a professional manner Have the ability to complete necessary forms, e.g. expenses claim, additional hours form Have good cleaning skills with attention to detail, giving a high standard of cleanliness and presentation The package Benefits Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18). Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it. Your future financial health is helped by an employer matched – up to 10% of basic salary – contributory pension scheme and you can further your career with training and development tailored to you. All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year !