Head of Market and Customer Insight

Job Title: Head of Market and Customer Insight Contract: Permanent Salary: £46,600 to £62,900 Location: Cambridge What it’s about The Head of Market and Customer Insight role is a key position at Cambridge English. Leading a small team of analysts and insight managers, and drawing on your experience of market research, customer analysis and competitor monitoring, you’ll help us make informed decisions about our product, sector and competitor strategies. This is an exciting role with an international remit, and as Head of Market and Customer Insight you’ll be working closely with colleagues in Cambridge and around our global network to build our understanding of changing market, customer and competitor dynamics. What you’ll be doing 1. Provide strategic leadership to the Market and Customer Insight team Develop strong relationships with staff in Cambridge and globally to understand the organisation’s market and customer insight needs Agree priorities for market research in conjunction with stakeholders around the organisation, and set the agenda for the work of the team 2. Develop and implement our strategy for gathering, analysing and sharing market and customer insight Ensure insight is disseminated effectively across the organisation Ensure the effectiveness of projects is evaluated systematically and project outcomes feed into business decisions Provide market and customer insight and policy recommendations to the senior leadership team Lead on the production of regular and ad-hoc reports/updates on competitor activity, market environment changes and customer data Manage our approach to customer and partner surveys, ensuring that we are reaching the audiences we need to hear from and the data we gather is interpreted and shared, with recommendations for the organisation 3. Ensure the effective use of the market research budget Lead the process of gathering and prioritising market research requirements from around the organisation Develop and maintain relationships with market and customer insight service providers Provide professional expert guidance and input to ensure projects are appropriately defined and objectives are met What we’re looking for Qualifications First degree (essential) Relevant post graduate qualification (desirable) Skills Advanced interpersonal skills, including ability to both listen and influence Must have the ability to deal confidently with a range of internal stakeholders, including senior management Excellent communication skills, including presentation skills An analytical mind which can process information from a variety of sources and translate it into rational reports and recommendations Demonstrable relationship building skills Experience Previous experience in a market research or policy analysis environment Experience of working in a commercial context Experience of working in an international context Experience of working with senior level stakeholders Project management experience Staff management experience A knowledge of the global education sector is desirable, an interest in it is essential Behaviours Ability to operate on both a macro and micro level Excellent team player Ability to work under pressure and multi-task Highly self-motivated and results driven Who we are Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay and childcare voucher scheme Childcare vouchers Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 25/11/2018 and interviews will be held on 11/12/2018 . If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER