Customer Service Advisor

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Looking for your next customer service opportunity? Do you have experience dealing with business customers? Looking for a role that combines customer service and administration? If so this is the role for you. We are proud to be working alongside one of the largest providers of Electric and Gas in the UK. Why not read on and find out a little more? Overview Job Title: Customer Account Executive Location Oxford Pay Rate £11.70-£12.00 Overtime paid at x1.5 Department: Customer Care, Credit & Collections Reports: Customer Care, Credit & Collections Manager Role Summary The individual will be responsible for managing the day to day transactional contact with their customer base and to work towards a more pro-active approach to reduce repeating contact. The purpose of this role is to cover both the service -and payment aspects of the relationship with customer and aim to deliver world class service -and financial operations which allows the business to maximise its growth potential while keeping its cost base down. What are your responsibilities? Responsible for thoroughly understanding and managing their customer portfolio, proactively engaging in billing, queries, payment, debt and renewal conversations with timely and accurate updates to both internal and external customers. Proactively and confidently engage customers, updating them on their portfolio status via outbound communication methods e.g. Telephone and face to face Listens to and understands customer needs, taking the most appropriate action to maximise customer satisfaction and minimise repeat contact (right first time) What are you accountable for? Collection of current billing and debt in accordance with contractual terms while contributing along with the rest of the business to customer satisfaction targets Be available for customers at all times to respond to and resolve queries received; deliver exceptional customer service and keep the customer informed of progress Pro-actively engage in billing, queries, payment and renewal discussion w/ customers and keeping them updated in line with expectations set to improve brand NPS Listens and understand customer needs and take most appropriate action to maximise satisfaction and to minimise repeat contact (right first time) Account management (including but not limited to): – issuance of statements and copy invoices, – managing SAP refund requests and journals, – taking card payments and setting up DDs, – monitor interest charging and customers held in auto cash matching portfolio, – billing frequency changes and metering issues, – consumption disputes, business moves and payment promise Don’t delay apply now! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.