Communications Delivery Manager #LI-CB1 Do you have proven capability to manage and execute our direct customer communications? Are you committed to automation and optimisation? Premier Inn are looking for a Communications Delivery Manager like you to join us. As the way our consumers book their business and leisure activities changes, investment in Digital is central to our business strategy. Part of Whitbread, A FTSE 100 Company and recently voted ‘top 10’ employer we have the size and scale to develop and enhance your career at pace, whilst still operating in an innovative, flexible and truly inclusive environment – where you’ll be working with a group of brilliant minds and highly skilled creative individuals. Best of all, for a company that genuinely cares – about its customers, its people and the world around it. So, you can do great things and feel good about them. We support Great Ormond Street Hospital in a big way and have raised over £7.5m to build a new state-of-the–art clinical building. The job The role of the Communications Delivery Manager is to manage the execution of all direct customer communications, with a key focus on automation and optimisation. Direct customer communications extend across Email, SMS, Push, Programmatic and Social. The role will be responsible for delivering on plans set out by the Planning team ensuring that our customers are delivered the right message through the right channel at the right time in order to maximise revenue and improve customer experience. The Senior Communications Planning Manager will manage the delivery of direct customer communications via automated customer journeys in both the business and leisure markets stretching across pre stay, in stay, post stay and re-booking. This role will work hand in hand with the Senior Communications Planning Manager to deliver the strategic and financial goals of ACE. Notably it will identify the manage flight control of our messages across all channels and identify opportunities to automate the journeys where appropriate. This role requires excellent organisational skills, the ability to turn plans into action and a keen eye for detail. You are… A strong people manager with experience in a similar role Commercially focused, with good multichannel experience with an understanding of Adobe Marketing Cloud technology Passionate about digital with Adobe campaign experience and strong Excel skills An excellent communicator with serious attention to details and brilliant data analysis skills Looking for your next role after gaining demonstrable experience in managing marketing campaigns involving relevant channels (email, SMS, Push, Programmatic, Social) Experienced in journey building and marketing automation with and understanding of DSP’s, DMP’s and social advertising Experienced in Customer Journey Automation We are Premier Inn We’re the UK’s largest hotel chain with over 750 sites the length and breadth of the country. We’re also top-rated – Which? Travel Brand of the Year 2016 and #1 Recommended Provider as well as TripAdvisor Certificate of Excellence awards for 621 of our hotels. We’ve gone global too with hotels in Germany and the Middle East and have a new innovative brand in shape of hub by Premier Inn. We’re part Whitbread, the UK’s leading hospitality company, and share a home with high street coffee kings Costa. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.