Job Category Administrative
Location The Westin Copley Place| Boston| 10 Huntington Ave| Boston|
Massachusetts| United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Provide administrative and customer support for assigned sales managers.
Coordinate payroll files and Paid Time Off (PTO) submission for managers.
Prepare sales-related documents throughout the sales process (e.g.| proposals|
contracts| or banquet event orders). Promote awareness of brand image
internally and externally. Gather materials and assemble information packages
(e.g.| brochures| promotional materials). Use sales techniques that maximize
revenue while maintaining existing guest loyalty to Marriott. Enter| retrieve|
reconcile| and verify information (e.g.| commissions| leads| third parties) in
software involved in the sales process. Enter and retrieve information
contained in computer databases to update records| files| reservations| and
answer inquiries from guests. Prepare letters| memos| and other documents
using word processing| spreadsheet| database| or presentation software. Create
and maintain computer- and paper-based filing and organization systems for
records| reports| and documents. Compile| copy| sort| and file records of
office activities| business transactions| and other activities.
Follow all company policies and procedures| verify uniform and personal
appearances are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all guests according to company standards| anticipate and address guests’
service needs| assist individuals with disabilities| and thank guests with
genuine appreciation. Speak with others using clear and professional language|
prepare and review written documents accurately and completely| and answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
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