Account Manager (French speaker)

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Our client is a market leader, connecting diners with restaurants across Europe. Key responsibilities : Take overall responsibility for your portfolio of designated clients – Understanding the client lifecycle in order to create, manage and track strategies and initiatives to retain and develop profitable accounts through proactive intervention. Pro-actively maximize and retain the revenue the company receives from your clients through increasing online inventory, offer set up etc. Participating in partner network campaigns/deals Increasing user adoption by proactively encouraging your clients to make use of all aspects of their chosen service Identifying sister restaurants for those within your portfolio, and signing them up to products and services Building and maintaining mutually beneficial and trusting relationships with your portfolio of designated accounts through effective account management Identify all upgrade opportunities from you accounts and design a strategy for account retention and growth To assist other team members with support of their accounts as and when required To on board new accounts into your portfolio through agreed process Ensure your call and contact KPI’s are reached and reported back to your line manager. Maintain regular contact with your clients through agreed outbound calling plans according to a schedule agreed with your line manager, ensuring that all accounts have the appropriate monthly or quarterly contact. These outbound contact plans will have targets associated to them and will be measurable. Effectively use Salesforce and other technology, in order to ensure the company has up to date and accurate information on all accounts and your activities concerning these at all times Conversations, Queries, Retention and Loss analysis Forecasting opportunities and campaigns for your accounts Up to date contact information for all accounts Price plans and products in use Competitors in use Ensure that all client queries reach a successful, fast and appropriate conclusion by Liaising with the First/Second Line support when appropriate to assist with customer requirements Providing feedback and relevant reporting for clients and making them aware of timing Identifying and providing effective solutions for any issues that arise Work to agreed revenue targets, as agreed with your line manager. Identify all opportunities to grow and retain revenue through effective account management Ensure all client feedback on products, feature requirements and issues are fed back to your line manager in agreed format, to ensure we capture all client feedback and requirements as a business Desired Skills & Experience Previous proven experience of managing client relationships (Desired- 1 years). Native level French and fluent English language (essential) Able to sell through problem solving and consulting with client. Proven ability to handle client objections. Previous successful experience of working to sales / revenue targets Previous telephone based account management. Confident and outgoing person, with strong negotiating skills Self-starter with a good work ethic, able to work independently or as part of a team Extremely organized with good time management skills Strong business acumen and ability to forge strong client relationships A hands-on problem solver Excellent communication skills, with excellent use of verbal and written English Required skills / education Fully computer literate (essential) Fluent written and spoken French and English (essential) Any other European languages (would be useful) An interest in using new technology to increase performance Profile Persuasive and influential Strong self-confidence, has a positive outlook and takes responsibility A can-do attitude Strong desire for success, doing what it takes to achieve sales / revenue goals Personal Effectiveness Takes responsibility to ensure expectations are exceeded Has the ability to manage own time and work independently towards set targets Enjoys offering unrivalled customFer service Salary: £23-25k + £5k commission.