Location Portland Marriott Downtown Waterfront| 1401 SW Naito Parkway|
Portland| Oregon| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment
.
This exciting opportunity is available at the Portland Marriott Downtown
Waterfront Hotel.
JOB SUMMARY
Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.|| 150 covers). Provides day to day
supervision to catering sales associates that are on-property. Contracts and
closes local catering and social business and verifies that business is turned
over properly and in a timely fashion for quality service delivery. Achieves
catering revenue goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand’s service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.
OR
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.
Preferred:
• 2 years of catering sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages the sales efforts for the property including local corporate and
social catering.
• Responds to incoming catering opportunities for the property.
• Identifies| qualifies and solicits new catering business to achieve personal
and property revenue goals.
• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions
and property needs.
• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.
• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.
• Designs| develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.
• Develops menus that drive sales.
• Assists with selling| implementation and follow-through of catering
promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).
• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.
• Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.| 150 covers).
• Provides day to day supervision to catering sales associates that are on-
property.
• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.
• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.
• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.
• Performs other duties| as assigned| to meet business needs.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales|Enterprise Sales Team (EST)) to establish coordinated sales efforts
that are complementary and not duplicative.
• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.
• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
• Develops a close working relationship with operations to execute strategies
at the property level.
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