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End User Support Engineer

The End User Support Engineer is an individual who will be the first point of contact for all end user incident and request management. The role is hands on in managing our end user requests, issues and problems and help with deployment and support of our corporate systems. This role is for a dedicated, self-motivated, technical professional with a strong customer service focus. The purpose of the role is to provide a high level of technical support for the existing Windows and Apple based infrastructure, hardware and software as well as mobile phones, printers etc to end users across all sites. The individual is also responsible for providing training and support to other members of the existing End User Support team and above all, providing a world-class level of customer service In addition to support, the role may also involve procurement of IT hardware and software as required for the end users as well as dealing with vendors and suppliers. A broad systems background is preferred however this role requires a good level of experience supporting various hardware, software and operating systems. Accountabilities: Providing proactive support for all our colleagues via various methods (walk-ups, desk side, remote, phone support etc) Support all IT systems and facilities in the assigned office, supporting all the users with a myriad of systems including Video Conferencing, bespoke conference rooms, meeting rooms, TV, AV etc. Supporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users Investigating and resolving as many incidents as possible, taking ownership of issues, co-ordinating multiple support teams when required, and communicating effectively to users throughout; Taking responsibility for logging all reported incidents, and contributing to root cause analysis in order to improve service on an on-going basis. Managing all end user requests ensuring that the relevant approvals have been obtained as per defined processes and policies Working to a high standard of service management, with an emphasis on customer service, documentation & availability Proactively maintaining the infrastructure to prevent failures/issues and improve performance, availability and resilience. Escalating issues as necessary to the other teams, without losing the ownership of the overall issue Support team members and mentor junior team members across all technologies Responsible for learning and executing of ALL internal processes and procedures related to the End User Support department and ensuring they are followed, with deviations being reported or escalated as required. Maintaining a track of all end user devices issued by or returned to the IT team on the IT Asset Register Maintain a good stock of general IT kit and peripherals for the user base and place orders for equipment as and when required following the standard procedures for procurement Key Strengths: Efficient skills in supporting and using most of the following industry standard products including Windows 10/Windows 7, Active Directory, Exchange 2003/2010, Outlook 2010/2013, Office 365, MS Lync, SCCM, Casper, follow me printing and Multiple Web browsers; Working knowledge of networking technologies and a good working knowledge of Cisco/Polycom video conferencing would be desirable. Previous experience supporting multiple Mobile device platforms, iOS/Windows 8, Android, Blackberry – experience with MDM administration desirable Although primarily a Wintel environment some Mac OS support experience would be beneficial (Mac OS support experience is essential for locations where Macs are widely used) Excellent customer facing skills Excellent methodology in fault-finding Excellent follow-up skills Strong written and verbal communications skills Ability to prioritise and focus Paddy Power Betfair plc is an international sports betting and gaming operator, with a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of operations across Europe including Romania, Portugal and Malta. We operate five sports betting and gaming brands; Paddy Power, Betfair, Sportsbet, FanDuel and TVG. We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide. Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.
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Tropical Oasis Adult Liquid Multivitamin -Liquid Multi-Vitamin and Mineral Supplement with 125 Total Nutrients Including; 85 Vitamins & Minerals, 23 Amino Acids, and 18 Herbs - 16 fl oz, 32 serv
7,835 Reviews
Tropical Oasis Adult Liquid Multivitamin -Liquid Multi-Vitamin and Mineral Supplement with 125 Total Nutrients Including; 85 Vitamins & Minerals, 23 Amino Acids, and 18 Herbs - 16 fl oz, 32 serv
  • ✅ Tropical Oasis multiple vitamin mineral has 100% RDI of 12 vitamins and minerals plus essential amino acids and herbs.
  • ✅ 125 total nutrients including: 85 vitamins & minerals, 23 amino acids and 18 herbs
  • ✅ 70 Colloidal minerals | 4: 1 concentrate | Great Tasting Formula
  • ✅ Helps in maintaining health and energy throughout the day*
  • ✅ Maximum absorption: liquid vitamins absorbed by your body up to 96% - compared to pills/capsules that are only absorbed about 18%.
Organic Probiotics 100 Billion CFU, Dr Formulated Probiotics for Women, Probiotics for Men and Adults, Complete Shelf Stable Probiotic Supplement with Prebiotics & Digestive Enzymes; 30 Capsules
24,796 Reviews
Organic Probiotics 100 Billion CFU, Dr Formulated Probiotics for Women, Probiotics for Men and Adults, Complete Shelf Stable Probiotic Supplement with Prebiotics & Digestive Enzymes; 30 Capsules
  • 100 Billion CFUs, Shelf Stable, 34 Strains: Our probiotic contains a shelf stable 100 Billion Cfu & 34 Strains per serving & 3 Trillion Cfu per bottle. We saw a need for high-quality supplements that actually work and stand by their claims, our probiotics comes with a Satisfaction Guarantee. Professional grade Non-Gmo vegan probiotics with No: Binders, Soy, Gluten, Milk, Egg, Wheat, Peanuts, Shellfish, Additives, or Preservatives.
  • 100% Raw Probiotics, Organic Prebiotics And Digestive Enzymes: Our Dr Formulated probiotic is made with genuine prebiotics, digestive enzymes, and probiotics A complete once daily probiotic supplement.
  • Doctor Formulated Probiotic Supplement: Our one-a-day whole food probiotic with digestive enzyme & prebiotic fiber is Dr. formulated for an optimal blend of ingredients
  • Probiotics For Adults With 34 Strains: Our prebiotics and probiotics are High Potency and intended now for use by you a female and male adult. Acidophilus probio with pre-biotic pills including 34 symbiotic good strains, fungus, & absorb cultures. Lactobacillus acidophilus, casei, paracasei, salivarius, plantarum, bacillus, bifidobacterium lactis, bifidum, longum, saccharomyces, fermentum, and more see full ingredients below. Easier to take than powder, gummies, liquid, & pearls
  • Assured Standard Of Quality & Safety: Made in the USA in a UL, GMP certified facility labs. Probiotic for women, probiotic for men, probiotic for adults - Gives 100 Billion Cfu - More than products of 3, 5, 10, 13, 15, 40, 45, 50, 60, 70, 80 Billion Cfu! Shelf stable non refrigerated platinum pro-bio-tic, pure no refrigeration pro-biotics, Lactobacillus acidophilus, ultra vegetarian probotics activated supplement assist advantage.
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12' Rear Wiper Blade Replacement Generic filter for Subaru Impreza 2020-2015 Crosstrek 2022-2016 WRX 2014-2013 XV Crosstrek 2015-2013 /Honda CRV 2022-2017 Element 2011-2003 BACK Wiper Blade(12-B)
1,320 Reviews
12" Rear Wiper Blade Replacement Generic filter for Subaru Impreza 2020-2015 Crosstrek 2022-2016 WRX 2014-2013 XV Crosstrek 2015-2013 /Honda CRV 2022-2017 Element 2011-2003 BACK Wiper Blade(12-B)
  • 【Make sure this fits 】Use amazonconfirmrdfit, Enter your model.
  • 【Easy installation】 - Easy installation, easy installation only 1 minute.
  • 【AAAA Grade Natural rubber】 PTFE coated high quality rubber - quiet/clean/no trace.
  • 【Guarantee】: 60 days free return, no worry, no risk, no problem.
  • 【Quality】OEM standard, exact fit replacement of original rear wiper blades.
Carlson Kid's The Very Finest Fish Oil, Lemon, Norwegian, 800 mg Omega-3s, 200 mL
114 Reviews
Carlson Kid's The Very Finest Fish Oil, Lemon, Norwegian, 800 mg Omega-3s, 200 mL
  • THE LATEST SCIENTIFIC RESEARCH: Our development team stays up-to-date with the latest scientific research. With their findings, we continually introduce innovative new products and update existing formulas.
  • THE FINEST RAW INGREDIENTS: Carlson proudly goes above and beyond required FDA testing regulations to ensure our customers receive only the highest quality nutritional supplements.
  • THE STRICTEST MANUFACTURING TECHNIQUES: To protect the effectiveness of the nutrients found in our products, Carlson employs manufacturing techniques that avoid the use of excessive heat, moisture, and solvents to protect nutrient content.
  • During the summer months products may arrive warm but Amazon stores and ships products in accordance with manufacturers' recommendations, when provided.
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L'Oreal Paris Collagen Daily Face Moisturizer, Reduce Wrinkles, Face Cream, Fragrance Free 1.7 oz
60,625 Reviews
L'Oreal Paris Collagen Daily Face Moisturizer, Reduce Wrinkles, Face Cream, Fragrance Free 1.7 oz
  • Fragrance-Free day and night moisturizer for face and chest: provides skin with a daily dose of intense hydration that helps to fill in the appearance of lines and wrinkles and helps restore moisture for smoother, plumper skin
  • This lightweight, non-greasy moisturizer delivers hydration and moisture to all skin types, including sensitive skin and absorbs quickly without leaving a sticky film, for smoother, nourished, younger-looking skin
  • Proven results: Overnight, skin is nourished with moisture; In 1 week of using this face moisturizer skin feels smoother and in 4 weeks of use, wrinkles appear more filled in
  • Replenish skin with Collagen: Gift your skin a daily dose of hydration from L'Oreal Paris anti-aging skin care, whether face lotion, night eye creams, or moisturizers with SPF, they provide your skin essential moisture to keep skin healthy
  • Kickstart your routine; First cleanse with Revitalift Derm Intensives 3.5 percent Pure Glycolic Acid Gel Facial Cleanser, treat under eye with Eye Defense Eye Cream and hydrate day and night with Collagen Moisture Filler Moisturizer
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Youtheory Collagen for Men - with Biotin, Vitamin C and 18 Amino Acids, Gluten Free Hydrolyzed Collagen Supplement, 290 Capsules
3,370 Reviews
Youtheory Collagen for Men - with Biotin, Vitamin C and 18 Amino Acids, Gluten Free Hydrolyzed Collagen Supplement, 290 Capsules
  • COLLAGEN PEPTIDES WITH BIOTIN: Collagen diminishes with age. Youtheory Mens Collagen Advanced with Biotin, Vitamin C, and Amino Acids helps replenish this vital protein to fight the effects of aging by revitalizing skin, hair, nails, tendons and ligaments
  • HYDROLYZED COLLAGEN PROTEIN: Collagen is the main component of healthy joint cartilage, which acts as a cushion between bones. Our hydrolyzed formula is highly bioavailable which means it is easily and rapidly absorbed in the body
  • THE BEST NATURE AND SCIENCE CAN OFFER: Feel good inside and out. We believe that health starts within by using the best wellness supplements on the market. Designed for men of any age – supplying high-quality collagen peptides to help counteract age-related collagen loss
  • PREMIUM HEALTH SUPPLEMENTS: Find the best in you with an innovative line of health and wellness supplements that make you look and feel your best at any stage of life.
  • THE RIGHT CHOICE: Dairy free, Soy free, and Gluten Free.
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