The Requirements
Join us as a Customer Service – Senior Personal Banker in Kensington and Chelsea
- In this role, you’ll be integral to guiding and supporting our customers
- You’ll proactively manage your own small customer portfolio to help them realise the full benefits of our service
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
What you’ll do
Customers will be at the very heart of your role.
You’ll provide outstanding service to our customers visiting our branches by:
- Building good relationships, understanding their needs and helping them make the right financial choices to meet their life goals
- Undertaking financial reviews and managing a small portfolio of customers
- Proactively recommending and promoting the benefits of alternative services to simplify and enhance their banking experience
The skills you’ll need
We’re looking for people who are passionate, motivated, and driven to develop their career.
To be successful in this role, you’ll need to be able to:
- Build an expert knowledge of our products and services
- Learn about our credit and regulatory processes to give our customers great options
- Communicate engagingly with customers and build genuine relationships
- Show determination and commitment to achieve customer satisfaction
What else you’ll need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
Hours
- Full time hours
- Permanent
- Branch hours Monday – Sunday 08:00 – 20:00
- You’ll typically be working during the branches opening hours, including weekends, and your actual working hours will be discussed at your interview
You’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you’re ready, we’ll help take your career to the next level.
How we’ll reward you
Salary: £24,705 per year (pro rata for hours worked)
You’ll join on a competitive salary of £24,705 (which is £13.57 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work bank holidays.
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