VP, Regional Field Operations – Spectrum – SC, USA

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Responsible for overall strategic direction of the technical field operations from the node to the home across the assigned Region. Create, implement and enhance consistent standardized operating practices that are aligned with the company’s initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management.

Actively and consistently support all efforts to simplify and enhance the customer experience

Consult with senior management to plan for overall operational effectiveness of the Region

Oversight of the technical operations from the node to the customer premises across the Region

Direct responsibility for the Region’s audit (drop plant integrity) program including assignment of passings to audit, reporting of results and audit organizational team management

Responsible for the oversight of contract labor management, including developing consistent scope of work requirements for the Region, assisting KMA’s with pricing negotiations and providing approvals for contract labor company selection

Translate strategic priorities into short-term objectives for the Region

Participate in developing and enforcing consistent standardized operating practices for the Region

Provide oversight and direction to the KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management

Ensure field compliance with corporate policies and procedures, and franchise requirements

Maintain good relations with local utilities, vendors, contractors and government agencies

In partnership with the RVP, oversee the training and development of KMA technical operations staff

Participate in budget and forecasting planning and manage departmental expenses for the Region

Support KMA and Region to ensure preventative and demand maintenance initiatives and goals are achieved

Identify field operational opportunities and inspire change and initiate ideas

Perform other duties as requested

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Comprehensive understanding of all FCC rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Complete knowledge of company products and services
Advanced Knowledge of design and operation of HFC and IP Networks
Organizational Agility
Strategic Agility

Bachelor’s degree in electronic engineering or equivalent experience

Related Work Experience
12+ years technical management experience
Demonstrated proficiency with project management
Industry and vendor specific certifications and training

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