In this brand-new role, you will be an integral part of the North Devon team helping achieve the National Trusts ambitions around visitor experience and income generation. You will be based primarily at Heddon Valley (West Exmoor).
If you are creative, entrepreneurial, commercially aware and enjoy delivering exceptional visitor experiences we would love to hear from you. We would anticipate that you have had experience in organising events, leading visitor experiences or developing new business operations.
Working in partnership with both internal and external stakeholders, you will be creating and then co-ordinating new business opportunities and visitor experiences that reflect West Exmoor’s spirit of place. These partnerships will achieve increased income and agreed financial targets as well as creating experiences that move, teach and inspire our visitors.
What you’ll be doing
As the Commercial and Visitor Experience Officer you will be working with the Commercial Manager to develop and deliver new revenue streams in and around West Exmoor. The role will combine the dual aspects of business development and growing new income streams whilst at the same time enhancing our visitor experiences in the Heddon Valley to move, teach and inspire and ensure that everyone feels welcome. This could include securing new conference business and weddings, organising guided experiences, developing new partnerships, planning seasonal events/programmes and will involve working closely with the Hunters Inn. The projects that you will manage will need planning and delivery and as such may include some line management. An example of a work stream might be, planning a Christmas programme of events that would need; scoping / organising, recruiting seasonal staff for, promoting / operating (with strong attention to detail) and delivering a profit.
You will be proud to share our valuable work with the public and understand that the profit we make is re-invested back into our conservation work. We believe that ‘people make places and places make people’; this is your opportunity to make a real difference.
Who we’re looking for
To be successful in this role you’ll need to have;
- Previous involvement in business development or innovation
- Experience of planning / delivering exceptional visitor experiences
- Good financial awareness to maintain income & control costs
- Able to demonstrate strong customer service ethos
- Shows creativity, initiative and problem-solving skills
- Good people skills, being able to develop strong working relationships that drive commercial return
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